Rental Policies

Deposit: a Deposit of one month’s rent plus a 50% security deposit must be received before a reservation is guaranteed.
Payment: acceptable methods of payment are cash, check, bank transfer, or credit cards.
Visa or MC: must be signed by fax before reservation is guaranteed.
Security Deposits: paid on credit cards are subject to 3% bank charges. Security deposit refunds will be issued within 14 days of departure, less cleaning and administration fees.
Cancellation: Confirmed reservations are subject to $50 cancellation fee for notice received up to 30 days from arrival date. Refund of security deposit only if cancellation is received at least 30 days prior to scheduled arrival.
Changes: in reservations requested within 30 days of arrival are not permitted.
Additional days: requested at the end of a reservation (if available) will be charged at a daily rate.
Departure date changes: must be received 30 days in advance and are subject to availability.
Keys: are to be picked up at our office at Suite #400 – 1525 Robson Street, Vancouver.
Registration card and Form K: (tenants responsibility form) are to be signed before keys are released.
Office hours: are Monday to Friday, 8:30am to 5:00pm PST.
Check in time: Keys can only be released to reserved guest and need to be collected from our office during business hours – monday to friday 08:30 – 17:00 (excepting holidays). We also require 2 pieces of photo identification at time of key release and a signed visa or mastercard sales slip which will be held on file.
Check out time: is 12:00 noon unless authorized in advance.
Provincial Hotel tax plus gst of 17%: is applicable for stays of less than 30 days. If the reservation is for more than 30 days, there is no tax.
Cleaning charges: will be deducted from security deposit upon check out. Studio and 1 bedroom suites – $100.00 (Cdn) 2 + 3 bedroom- $150.00 (Cdn)
Administration fee: of $50.00 is applicable to all suites and will be deducted from the security deposit.
Smoking and Pets are not permitted.
Rental rates: are subject to change with out notice and are not guaranteed until deposit and 1st months rent are received.
Alternative accommodation: We reserve the right to offer alternative accommodation should the suite you booked not become available.